Experience Monitor totally streamlines and simplifies the processes associated with customer journey mapping, letting you measure the overall customer experience more quickly and efficiently, and identify areas where it can be improved.
With Experience Monitor, you can say goodbye to...
... endlessly creating and re-inventing scenarios and surveys
... printing off survey after survey
... setting up Excel workbooks to track progress
... posting surveys to your shoppers
... chasing up your shoppers to check how they are progessing
... scrambling around trying to find different data in different places
... panicking when reams of surveys start piling up on your desk
... hiring a temp to analyse all the data
... finally publishing the results when everyone has forgotten about it
Measuring the customer journey is just one way that Experience Monitor
benefits local authorities...
We look to help you Inform, Define & Measure ...
What are customers telling you about their experience?
Experience Monitor is a multi-channel solution, allowing you to better understand the customer journey, which informs service improvement and improves customer excellence
By understanding issues the customer may come across when accessing services, you can better define the steps required to make the required change to improve the customer journey.
So you have listened, made changes and delivered a better customer experience. But it isn't over. As customer behaviour changes so processes must be continually reviewed to ensure services remain accessible.
To find out more about our approach, please click on the link below