Paper-free processes deliver lightning fast results

With no paper forms to design, print or distribute and automatic data collection, we can slash the start–to-finish time for your mystery shopping programme. The findings from individual shops are typically available to you the very next day. You can slice and dice the results online and share the reports with ease.

Dramatically reduced
​management overheads 

Our purpose-built platform means that managing your mystery shopping programme becomes easier and quicker. Click on your scenarios and immediately allocate ‘shops’ to your ‘shoppers’. Once the campaign is underway, the online dashboard reveals your progress in a single glance.

Smart efficiencies, perfected for your organisation

We don’t do one size fits all, but we do save you time and money with our ready-made scenarios, scoring systems and shopper guidance that can be tailored to your organisation. New scenarios can be created easily, too. 

Link your shops to understand the overall true customer journey 

Individual shops don’t have to be viewed in isolation. Experience Monitor can track the end-to-end customer journey over time and across multiple contact channels. By “walking in the footsteps” of your customers, you obtain true insight into what it means for a customer to interact with your organisation.

Designed by sector experts for results you can rely on

More than 15 years of local authority experience has gone in to the design of the programme, which tests the complete range of council services and channels. Where practical, the findings are evidenced through video, voice and screen recordings, which you can access whenever you choose.

A team of experienced shoppers from all walks of life

We use our experience with over 70 councils to ensure our programmes cover the complete range of potential customer demographics, needs and capabilities.
Delivering the right outcomes for your organisation
Deliver Customer Excellence
Understand the customer experience in order to raise standards and improve behaviour
Support Transformation
Identify weakness, recognise good practice and drive service improvement
Contract Compliance
Ensure that services meet the required standards as defined within contracts
Realise Financial Benefits
By delivering these other outcomes, cost savings can be achieved
To learn more about rol, please click on the link below
rating button