Experience Monitor gives you the processes, people and platform you need to run a successful mystery shopping programme from start to finish, delivering reliable results that you can act on.
Experience Monitor provides everything you need to run a successful programme, from project management to a complete library of shopping scenarios that cover the breadth of your channels and services.
Setting up an effective mystery shopping programme is surprisingly time-consuming. You will need to design your scenarios, create and distribute scoring sheets, provide detailed guidance to your shoppers... it can take weeks of preparation before you can even get started. And once the shops are under way, the programme will need to be closely monitored to ensure that it is being completed on time and in scope. Experience Monitor dramatically reduces this overhead by providing you with all of the tools and templates required for a successful programme.
The Experience Monitor platform is completely flexible, giving you the option to resource the actual mystery shopping yourself, should you wish. Perhaps you are already working with other local authorities to “shop” for each other - you can still benefit from using Experience Monitor.
Alternatively, you can use our Mystery Shoppers, and be confident that your shops will be carried out with accuracy and professionalism, across any access channel. Our Mystery Shoppers have been carefully selected for their communication skills and their ability to think on their feet. They are tenacious, completely objective and deliver great attention to detail when recording results.
You can start to analyse your insight as soon as the first shop is completed. Experience Monitor makes viewing and sharing your results as easy
Mystery shoppers enter their feedback directly in to the online platform, which means you can check on how the programme is progressing at any time. You can take action based on the findings of the very first shop, and intelligent alerts flag up any problems immediately. You can slice and dice the results however you want using the automatically generated reports, which can be easily shared with your stakeholders.
Experience Monitor is completely flexible, giving you the freedom to choose which channels, locations and services you want to analyse, and when.
To learn more about Experience Monitor's 10 steps to success - please click on the button below