Experience Monitor is a complete, cost-effective customer experience evaluation solution, expertly designed to meet the exact requirements of the local government sector.
​Understand the customer experience in order to raise standards and improve behaviour.
Identify weakness, recognise good practice and drive service improvement.​​​
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​Ensure that services meet the required standards as defined within contracts.
​​​By delivering these other outcomes, cost savings can be achieved.

Say goodbye paper, hello results...

With Experience Monitor, you can...

say goodbye to...
... endlessly creating and re-inventing scenarios and surveys
... printing off survey after survey
... setting up Excel workbooks to track progress
... posting surveys to your shoppers
... chasing up your shoppers to check how they are progessing
... scrambling around trying to find different data in different places
... panicking when reams of surveys start piling up on your desk
... hiring a temp to analyse all the data
... finally publishing the results when everyone has forgotten about it
To find out more about how it works, please click on the link below​..

A multi-channel solution

Experience Monitor is completely flexible, giving you the freedom to choose which channels, locations and services you want to analyse, and when.​

Experience Monitor gives you the processes, people and platform you need to run a successful mystery shopping programme from start to finish, delivering reliable results that you can act on.

Experience Monitor provides everything you need to run a successful programme, from project management to a complete library of shopping scenarios that cover the breadth of your channels and services.
The Experience Monitor platform is completely flexible, giving you the option to resource the actual mystery shopping yourself, should you wish. Perhaps you are already working with other local authorities to “shop” for each other - you can still benefit from using Experience Monitor to complete the process.
You can start to analyse your insight as soon as the first shop is completed. Experience Monitor makes viewing and sharing your results as easy as 1-2-3.
To find out more about our approach, please click on the link above..

10 Steps to Success

Experience Monitor has been designed to allow local authorities to evaluate the customer journey and to define the future customer experience requirements

To learn about Experience Monitor's 10 steps to success - please click on the button below
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